Customer Product Return Policy

I’ve Changed My Mind or Ordered by Mistake

At LOHAS Fertiliser, we strive to provide you with a seamless and convenient shopping experience. However, we understand that there may be occasions when you need to cancel your order. To ensure transparency and clarity, we have established the following cancellation policy:

CANCELLATION WINDOW: Orders can be cancelled within 12 hours of placement. If your order has already been processed or shipped, it cannot be cancelled.

CANCELLATION PROCEDURE: To cancel your order, please log in to your account on our website or contact our customer support team via email or phone. Please provide your order number and relevant details for prompt assistance.

REFUND POLICY: If your order is eligible for cancellation within the specified window, a full refund will be issued to the original payment method within 3-5 business days. Please note that refunds may take longer to reflect in your account depending on your bank or payment provider.

EXCEPTIONS: Certain products or orders may be ineligible for cancellation. Additionally, orders placed during promotional events or flash sales may have different cancellation policies.

MODIFICATION OF ORDERS: If you wish to modify your order instead of cancelling it outright (e.g., change of size or quantity), please contact our customer support team as soon as possible. We will do our best to accommodate your request, subject to product availability and any applicable price adjustments.

LEGAL DISCLAIMERS: LOHAS Fertiliser Ltd reserves the right to modify or update the cancellation policy at any time without prior notice. We also reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in product descriptions or pricing errors.

I want to return goods to LOHAS

Thank you for shopping with us. We want to ensure your satisfaction with your purchases, but if you are not entirely satisfied or need to return an item, we are here to assist you.

How you return your goods will depend on when you purchased them and why you want to return them. Please note that any item being returned to LOHAS Fertiliser Limited must be made suitable for transit, either in the original packaging to a suitable alternative. Failure to do so may result in the courier refusing to collect. You must notify LOHAS Fertiliser within this period that you intend to return the goods by email info@lohasfertiliser.co.uk

RETURN PERIOD: You have 14 days from the date of receiving the parcel to initiate a return. Returns requested after this period may not be accepted.

CANCELLATION PROCEDURE: To cancel your order, please log in to your account on our website or contact our customer support team via email or phone. Please provide your order number and relevant details for prompt assistance.

REFUND POLICY: If your order is eligible for cancellation within the specified window, a full refund will be issued to the original payment method within 3-5 business days. Please note that refunds may take longer to reflect in your account depending on your bank or payment provider.

EXCEPTIONS: Certain products or orders may be ineligible for cancellation. Additionally, orders placed during promotional events or flash sales may have different cancellation policies.

MODIFICATION OF ORDERS: If you wish to modify your order instead of cancelling it outright (e.g., change of size or quantity), please contact our customer support team as soon as possible. We will do our best to accommodate your request, subject to product availability and any applicable price adjustments.

LEGAL DISCLAIMERS: LOHAS Fertiliser Ltd reserves the right to modify or update the cancellation policy at any time without prior notice. We also reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in product descriptions or pricing errors.

I want to return goods to LOHAS

Thank you for shopping with us. We want to ensure your satisfaction with your purchases, but if you are not entirely satisfied or need to return an item, we are here to assist you.

How you return your goods will depend on when you purchased them and why you want to return them. Please note that any item being returned to LOHAS Fertiliser Limited must be made suitable for transit, either in the original packaging to a suitable alternative. Failure to do so may result in the courier refusing to collect. You must notify LOHAS Fertiliser within this period that you intend to return the goods by email info@lohasfertiliser.co.uk

RETURN PERIOD: You have 14 days from the date of receiving the parcel to initiate a return. Returns requested after this period may not be accepted.

RETURN CONDITIONS: To facilitate a smooth return process, please ensure that the item is unused, in its original packaging, and accompanied by the purchase receipt or order number.

RETURN PROCEDURE: You can initiate a return request through our website or by contacting our customer service team. We will guide you through the return process and aim to process your request promptly.

REFUND METHOD: Once we receive the returned item and confirm that it meets the return conditions, you will receive a full refund. The refund will be issued to the original payment method used for the purchase.

RETURN SHIPPING: If the reason for return is due to a product defect or an error on our part, we will cover the return shipping costs. Otherwise, return shipping costs will be the responsibility of the customer.

ADDITIONAL NOTES:

• Please ensure that the returned item is well-packaged to prevent damage during transit.
• Special order items.
• Customised or personalised items may not be eligible for return, so please review product details carefully before placing your order.
• We recommend reviewing our return policy thoroughly before initiating a return to ensure that your request can be processed smoothly.

We value your shopping experience, and we appreciate your understanding and cooperation regarding our cancellation policy. If you have any questions or need assistance, please don't hesitate to contact us.

Thank you for your understanding and support!