Thank you for choosing LOHASFertiliser.co.uk for your delivery needs. This Delivery Policy outlines important information about the delivery of your orders.
We offer a free standard delivery service to the UK mainland. For elsewhere, please get in touch
e: info@lohasfertiliser.co.uk
We aim to deliver all goods within 5 working days for those items in stock, with dispatch usually between 1-2 days. For goods that are not in stock, delivery will be made within 10 working days. However, all orders are guaranteed to be delivered within 28 days. We do our best to ensure that your orders are delivered within the estimated timeframe. However, we cannot guarantee delivery dates or times as they are subject to factors beyond our control.
The available shipping methods and delivery times may vary depending on your location and the items in your order. Worldwide delivery is available via online form or email request to info@lohasfertiliser.co.uk
In order to continue to provide a hassle-free service from order confirmation to the delivery of your goods, we have instructed our carriers to, in instances whereby you are unable to accept the delivery of your goods at the time of initial delivery, to post a card through your door, documenting the attempted delivery time, and detailing the whereabouts of your goods. If the goods are returned back to LOHASFertiliser.co.uk, you will be charged for redelivery.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
You can track the status of your order using the provided tracking number on our website or through the website of the shipping carrier.
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders that are lost or delayed due to incorrect or incomplete address information provided by the customer.
If you need to update or change your delivery address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been dispatched.
In the rare event that your order is lost or damaged during transit, please contact us immediately so that we can assist you in resolving the issue.
If the goods are deemed faulty after the expiration of the initial 7 working day time span, LOHASFertiliser.co.uk will adhere to manufacturer provided warranties, and will follow individual processes to exchange or fix the products under the manufacturer’s terms and conditions. The total liability of the sale of contract is limited to the monies paid by the purchaser, and, therefore, we cannot be held responsible for any indirect, consequential, or special loss.
For damaged items that are not returned a digital photograph may be required before a refund claim can be processed.
In the event of goods being defective upon receipt, items will be replaced or refunded following inspection, providing LOHASFertiliser.co.uk are notified in writing or via email within 7 working days of receiving the goods.
If your order is delayed or has not arrived within the estimated delivery time, please contact the shipping carrier directly for assistance. You can also contact us, and we will do our best to help track down your order.
If you have any questions or concerns about our Delivery Policy or the delivery of your order, please contact us at e: info@lohasfertiliser.co.uk
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